Customer Support

At Denoft Tech, we pride ourselves on providing exceptional technical support and customer service. Whether you need an update on a repair, help choosing a product, or assistance with a recent purchase, our team is here to help.

1. How to Contact Us

We offer several ways for you to get in touch with our support team:

• Visit Our Store: Come see us in person for immediate assistance with repairs or product advice. Address: 60 Collier Row Rd, Collier Row, Romford RM5 3PA, United Kingdom
• Phone Support: Call us for urgent inquiries or to book a repair slot. Phone: +44 1708 736261
• Email Support: For non-urgent queries, quotes, or detailed technical questions. Email: denoftech@gmail.com

2. Operating Hours

Our support team is available during the following business hours:

• Monday – Friday: [Insert Time, e.g., 9:00 AM – 6:00 PM]
• Saturday: [Insert Time, e.g., 10:00 AM – 4:00 PM]
• Sunday: [Closed / Insert Time]
• Please note: We are closed on UK Bank Holidays.

3. Response Times

We aim to respond to all inquiries as quickly as possible:

• Email Enquiries: We aim to respond within 24 hours (excluding Sundays and Bank Holidays).
• Missed Calls: If we are unable to answer your call, please leave a voicemail or send us an email, and we will return your call as soon as a technician is available.

4. Repair Status Inquiries

If your device is currently with us for repair (Laptop, Mobile, or Console):

1. Please have your Repair Ticket Number or Order ID ready when you call or email.
2. We will provide you with the current status (e.g., “Diagnostics,” “Waiting for Parts,” or “Ready for Collection”).
3. We will notify you immediately via phone or email once your repair is completed.

5. Remote Support (If Applicable)

For certain software issues (e.g., driver installation, software troubleshooting), we may offer remote support.

• Please ensure you have a stable internet connection.
• Our technician will guide you through the secure connection process.

6. Complaints Handling

We take all customer feedback seriously. If you are not satisfied with our service or a product:

1. Step 1: Please contact us immediately at denoftech@gmail.com or speak to the Store Manager at +44 1708 736261.
2. Step 2: Provide your order details and a clear description of the issue.
3. Resolution: We will investigate the matter and aim to provide a resolution (repair, refund, or explanation) within 3-5 business days in accordance with the UK Consumer Rights Act 2015.